"Role of service characteristics in determining the degree of customer ..."

Subhajit Chakraborty, Hale Kaynak (2014)

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DOI: 10.1504/IJSS.2014.061062

access: closed

type: Journal Article

metadata version: 2022-10-02

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Subhajit Chakraborty, Hale Kaynak:
Role of service characteristics in determining the degree of customer involvement: a typology. Int. J. Serv. Stand. 9(1): 3-18 (2014)

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