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"Exponentially weighted moving average control charts for monitoring ..."

Triss Ashton, Nicholas E. Evangelopoulos, Victor R. Prybutok (2013)

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DOI: 10.1504/IJSS.2013.057237

access: closed

type: Journal Article

metadata version: 2021-10-14

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Triss Ashton, Nicholas E. Evangelopoulos, Victor R. Prybutok:
Exponentially weighted moving average control charts for monitoring customer service quality comments. Int. J. Serv. Stand. 8(3): 230-246 (2013)

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