"Antecedents of Customer Satisfaction Affecting Broadband Loyalty: An ..."

Franklin M. Lartey, Kathleen M. Hargiss, Caroline Howard (2015)

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DOI: 10.4018/IJSITA.2015010103

access: closed

type: Journal Article

metadata version: 2020-07-03

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Franklin M. Lartey, Kathleen M. Hargiss, Caroline Howard:
Antecedents of Customer Satisfaction Affecting Broadband Loyalty: An Implementation of Servqual and NPS®. Int. J. Strateg. Inf. Technol. Appl. 6(1): 26-41 (2015)

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