"How Does Offshore Outsourcing of Customer Services Affect Customer ..."

Sean Skaarup, Carolan Mclarney (2018)

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DOI: 10.4018/IJSDS.2018100103

access: closed

type: Journal Article

metadata version: 2025-01-19

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Sean Skaarup, Carolan Mclarney:
How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction: The Case of AOL in India? Int. J. Strateg. Decis. Sci. 9(4): 32-46 (2018)

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