"Service profit chain and throughput orientation: a ..."

Pankaj C. Patel et al. (2020)

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DOI: 10.1080/00207543.2019.1708991

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type: Journal Article

metadata version: 2024-10-06

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Pankaj C. Patel, Gurjeet Sahi, Mahesh C. Gupta, Jayanth Jayaram:
Service profit chain and throughput orientation: a manager-employee-customer triad perspective in services. Int. J. Prod. Res. 58(17): 5196-5217 (2020)

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