"The role of expectations in service evaluation: A longitudinal study of a ..."

Sari Kujala, Ruth Mugge, Talya Miron-Shatz (2017)

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DOI: 10.1016/J.IJHCS.2016.09.011

access: open

type: Journal Article

metadata version: 2020-02-21

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Sari Kujala, Ruth Mugge, Talya Miron-Shatz:
The role of expectations in service evaluation: A longitudinal study of a proximity mobile payment service. Int. J. Hum. Comput. Stud. 98: 51-61 (2017)

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