"Identifying Customer Satisfaction: The Mystery Customer Approach."

Loukas K. Tsironis (2018)

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DOI: 10.4018/IJKBO.2018070101

access: closed

type: Journal Article

metadata version: 2020-09-24

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Loukas K. Tsironis:
Identifying Customer Satisfaction: The Mystery Customer Approach. Int. J. Knowl. Based Organ. 8(3): 1-27 (2018)

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