"The relationship of service failure severity, service recovery justice and ..."

Yi-Shun Wang et al. (2011)

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DOI: 10.1016/J.IJINFOMGT.2010.09.001

access: closed

type: Journal Article

metadata version: 2021-10-14

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  - https://dblp.org/rec/journals/ijinfoman/WangWLW11
Yi-Shun Wang, Shun-Cheng Wu, Hsin-Hui Lin, Yu-Yin Wang:
The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing. Int. J. Inf. Manag. 31(4): 350-359 (2011)

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