"Understanding the impact of digital service failure on users: Integrating ..."

Syed Ziaul Mustafa, Arpan Kumar Kar, M. F. W. H. A. Janssen (2020)

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DOI: 10.1016/J.IJINFOMGT.2020.102119

access: closed

type: Journal Article

metadata version: 2021-10-14

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Syed Ziaul Mustafa, Arpan Kumar Kar, M. F. W. H. A. Janssen:
Understanding the impact of digital service failure on users: Integrating Tan's failure and DeLone and McLean's success model. Int. J. Inf. Manag. 53: 102119 (2020)

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