"Understanding the effects of a social media service failure apology: A ..."

Danae Manika, Savvas Papagiannidis, Michael Bourlakis (2017)

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DOI: 10.1016/J.IJINFOMGT.2016.01.004

access: closed

type: Journal Article

metadata version: 2024-05-07

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  - https://dblp.org/rec/journals/ijinfoman/ManikaPB17
Danae Manika, Savvas Papagiannidis, Michael Bourlakis:
Understanding the effects of a social media service failure apology: A comparative study of customers vs. potential customers. Int. J. Inf. Manag. 37(3): 214-228 (2017)

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