"The effect of the anthropomorphic design of chatbots on customer switching ..."

Zhenzhen Lu et al. (2024)

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DOI: 10.1016/J.IJINFOMGT.2024.102767

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type: Journal Article

metadata version: 2024-05-30

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Zhenzhen Lu, Qingfei Min, Lintong Jiang, Qi Chen:
The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective. Int. J. Inf. Manag. 76: 102767 (2024)

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