"Satisfaction and post-purchase intentions with service recovery of online ..."

Ying-Feng Kuo, Chi-Ming Wu (2012)

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DOI: 10.1016/J.IJINFOMGT.2011.09.001

access: closed

type: Journal Article

metadata version: 2020-02-21

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Ying-Feng Kuo, Chi-Ming Wu:
Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions. Int. J. Inf. Manag. 32(2): 127-138 (2012)

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