"Analyzing the impact of knowledge management on CRM success: The mediating ..."

Aurora Garrido-Moreno, Antonio Padilla-Meléndez (2011)

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DOI: 10.1016/J.IJINFOMGT.2011.01.002

access: closed

type: Journal Article

metadata version: 2020-02-21

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Aurora Garrido-Moreno, Antonio Padilla-Meléndez:
Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors. Int. J. Inf. Manag. 31(5): 437-444 (2011)

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