"The impact of consumption emotions of standby customers on customer ..."

Bin Zhang et al. (2013)

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DOI: 10.1504/IJIEM.2013.055969

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type: Journal Article

metadata version: 2020-09-02

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Bin Zhang, Qinghong Xie, Xiaorong Fu, Xiaomin Yang:
The impact of consumption emotions of standby customers on customer satisfaction: an empirical analysis from Chinese customers. Int. J. Internet Enterp. Manag. 8(2): 146-165 (2013)

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