"Effects of Companies' Responses to Consumer Criticism in Social Media."

Lan Xia (2013)

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DOI: 10.2753/JEC1086-4415170403

access: closed

type: Journal Article

metadata version: 2020-03-13

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Lan Xia:
Effects of Companies' Responses to Consumer Criticism in Social Media. Int. J. Electron. Commer. 17(4): 73-100 (2013)

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