"Customer Satisfaction with Electronic Service Encounters."

Nelson Massad, Robert Heckman, Kevin Crowston (2006)

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DOI: 10.2753/JEC1086-4415100403

access: closed

type: Journal Article

metadata version: 2020-03-13

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  - https://dblp.org/rec/journals/ijecommerce/MassadHC06
Nelson Massad, Robert Heckman, Kevin Crowston:
Customer Satisfaction with Electronic Service Encounters. Int. J. Electron. Commer. 10(4): 73-104 (2006)

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