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"Internet Technologies, ECRM Capabilities, and Performance Benefits for ..."
Paul Harrigan et al. (2010)
- Paul Harrigan, Andreas Schroeder, Israr Qureshi, Yulin Fang, Patrick Ibbotson, Elaine Ramsey, Darren B. Meister:
Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study. Int. J. Electron. Commer. 15(2): 7-46 (2010)
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