"Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM."

Patricia T. Warrington et al. (2007)

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DOI: 10.4018/JEBR.2007040105

access: closed

type: Journal Article

metadata version: 2020-08-20

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Patricia T. Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter:
Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM. Int. J. E Bus. Res. 3(2): 57-69 (2007)

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