"The effects of Information and Communication Technology on Customer ..."

Jashen Chen, Russell K. H. Ching (2007)

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DOI: 10.1504/IJEB.2007.015446

access: closed

type: Journal Article

metadata version: 2020-07-16

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Jashen Chen, Russell K. H. Ching:
The effects of Information and Communication Technology on Customer Relationship Management and customer lock-in. Int. J. Electron. Bus. 5(5): 478-498 (2007)

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