"Using Business Intelligence for Operational Decision-Making in Call Centers."

Eric S. Kyper, Michael J. Douglas, Roger H. Blake (2012)

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DOI: 10.4018/JDSST.2012010104

access: closed

type: Journal Article

metadata version: 2020-05-11

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Eric S. Kyper, Michael J. Douglas, Roger H. Blake:
Using Business Intelligence for Operational Decision-Making in Call Centers. Int. J. Decis. Support Syst. Technol. 4(1): 43-54 (2012)

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