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"Measuring and analysing customer satisfaction with multi-criteria ..."
Zahra Tabaei, Mohammad Fathian (2014)
- Zahra Tabaei, Mohammad Fathian:
Measuring and analysing customer satisfaction with multi-criteria satisfaction analysis (MUSA) model: an electronic retailing case study. Int. J. Bus. Inf. Syst. 15(2): 189-204 (2014)
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