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"Relationship between customer loyalty and service failure, service ..."

Aakash Ashok Kamble, Shubhangi Walvekar (2019)

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DOI: 10.1504/IJBIS.2019.102699

access: closed

type: Journal Article

metadata version: 2020-10-26

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  - https://dblp.org/rec/journals/ijbis/KambleW19
Aakash Ashok Kamble, Shubhangi Walvekar:
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing. Int. J. Bus. Inf. Syst. 32(1): 56-72 (2019)

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