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"Effects of service quality dimensions including usability on perceived ..."
Fethi Calisir et al. (2014)
- Fethi Calisir, Ayse Elvan Bayraktaroglu, Cigdem Altin Gumussoy, Burcu Kaya:
Effects of service quality dimensions including usability on perceived overall quality, customer satisfaction, and return intention in different hospital types. Int. J. Adv. Oper. Manag. 6(4): 309-323 (2014)
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