"Measuring the performance of IT services: An assessment of SERVQUAL."

Helen Kang, Graham Bradley (2002)

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DOI: 10.1016/S1467-0895(02)00031-3

access: closed

type: Journal Article

metadata version: 2020-02-19

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Helen Kang, Graham Bradley:
Measuring the performance of IT services: An assessment of SERVQUAL. Int. J. Account. Inf. Syst. 3(3): 151-164 (2002)

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