"Holistic assessment of call centre performance."

Edward A. Smith, John A. Schormans (2017)

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DOI: 10.1049/IET-NET.2017.0018

access: closed

type: Journal Article

metadata version: 2017-12-05

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  - https://dblp.org/rec/journals/iet-net/SmithS17
Edward A. Smith, John A. Schormans:
Holistic assessment of call centre performance. IET Networks 6(6): 179-185 (2017)

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