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"Toward a conceptual foundation for service science: Contributions from ..."
Robert F. Lusch, Stephen L. Vargo, Gregor Wessels (2008)
- Robert F. Lusch, Stephen L. Vargo, Gregor Wessels:
Toward a conceptual foundation for service science: Contributions from service-dominant logic. IBM Syst. J. 47(1): 5-14 (2008)
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