"Improving service delivery through integrated quality initiatives: A case ..."

Jabe Hickey, Jane Siegel (2008)

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DOI: 10.1147/SJ.471.0167

access: closed

type: Journal Article

metadata version: 2020-03-13

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Jabe Hickey, Jane Siegel:
Improving service delivery through integrated quality initiatives: A case study. IBM Syst. J. 47(1): 167-178 (2008)

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