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""How may I help you?" Politeness in computer-mediated and face-to-face ..."
Jessica Luo Carlo, Youngjin Yoo (2007)
- Jessica Luo Carlo, Youngjin Yoo
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"How may I help you?" Politeness in computer-mediated and face-to-face library reference transactions. Inf. Organ. 17(4): 193-231 (2007)
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