"Service with an e-smile: Employee authenticity and customer use of ..."

Ofir Turel, Catherine E. Connelly, Glenda M. Fisk (2013)

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DOI: 10.1016/J.IM.2013.02.004

access: closed

type: Journal Article

metadata version: 2020-02-20

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Ofir Turel, Catherine E. Connelly, Glenda M. Fisk:
Service with an e-smile: Employee authenticity and customer use of web-based support services. Inf. Manag. 50(2-3): 98-104 (2013)

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