"Quality and effectiveness in Web-based customer support systems."

Solomon Negash, Terry Ryan, Magid Igbaria (2003)

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DOI: 10.1016/S0378-7206(02)00101-5

access: closed

type: Journal Article

metadata version: 2020-02-20

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Solomon Negash, Terry Ryan, Magid Igbaria:
Quality and effectiveness in Web-based customer support systems. Inf. Manag. 40(8): 757-768 (2003)

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