"Emotion-regulatory chatbots for enhancing consumer servicing: An ..."

Bei Luo, Raymond Y. K. Lau, Chunping Li (2023)

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DOI: 10.1016/J.IM.2023.103794

access: closed

type: Journal Article

metadata version: 2023-07-21

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Bei Luo, Raymond Y. K. Lau, Chunping Li:
Emotion-regulatory chatbots for enhancing consumer servicing: An interpersonal emotion management approach. Inf. Manag. 60(5): 103794 (2023)

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