"Examining business value of customer relationship management systems: IT ..."

Yangfan Li, Jinghua Huang, Tingting Song (2019)

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DOI: 10.1016/J.IM.2018.07.012

access: closed

type: Journal Article

metadata version: 2020-02-20

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Yangfan Li, Jinghua Huang, Tingting Song:
Examining business value of customer relationship management systems: IT usage and two-stage model perspectives. Inf. Manag. 56(3): 392-402 (2019)

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