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"CRM, Kundenbewertung und Risk-Return-Steuerung im betrieblichen Einsatz."
Stefan Sackmann, Dennis Kundisch, Markus Ruch (2008)
- Stefan Sackmann, Dennis Kundisch, Markus Ruch:
CRM, Kundenbewertung und Risk-Return-Steuerung im betrieblichen Einsatz. HMD Prax. Wirtsch. 259: 21-31 (2008)
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