"Monitoring and improving Greek banking services using Bayesian Networks: ..."

Claudia Tarantola, Paola Vicard, Ioannis Ntzoufras (2012)

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DOI: 10.1016/J.ESWA.2012.02.060

access: closed

type: Journal Article

metadata version: 2021-04-09

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Claudia Tarantola, Paola Vicard, Ioannis Ntzoufras:
Monitoring and improving Greek banking services using Bayesian Networks: An analysis of mystery shopping data. Expert Syst. Appl. 39(11): 10103-10111 (2012)

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