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"Customer satisfaction and competitiveness in the Chinese E-retailing: ..."
Nachiappan Subramanian et al. (2014)
- Nachiappan Subramanian
, Angappa Gunasekaran, Jie Yu
, Jiang Cheng, Kun Ning:
Customer satisfaction and competitiveness in the Chinese E-retailing: Structural equation modeling (SEM) approach to identify the role of quality factors. Expert Syst. Appl. 41(1): 69-80 (2014)
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