"A framework for benchmarking service process using data envelopment ..."

Hyeonju Seol et al. (2007)

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DOI: 10.1016/J.ESWA.2005.12.012

access: closed

type: Journal Article

metadata version: 2019-10-19

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Hyeonju Seol, Jeewon Choi, Gwangman Park, Yongtae Park:
A framework for benchmarking service process using data envelopment analysis and decision tree. Expert Syst. Appl. 32(2): 432-440 (2007)

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