"How to assess organizational and strategic impacts of customer ..."

Cristina Ledro, Anna Nosella, Andrea Vinelli (2022)

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DOI: 10.1016/J.ESWA.2022.117024

access: closed

type: Journal Article

metadata version: 2023-09-30

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Cristina Ledro, Anna Nosella, Andrea Vinelli:
How to assess organizational and strategic impacts of customer relationship management: A multi-perspective performance evaluation method. Expert Syst. Appl. 199: 117024 (2022)

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