"Investigating the post-complaint period by means of survival analysis."

Bart Larivière, Dirk Van den Poel (2005)

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DOI: 10.1016/J.ESWA.2005.04.035

access: closed

type: Journal Article

metadata version: 2024-05-07

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Bart Larivière, Dirk Van den Poel:
Investigating the post-complaint period by means of survival analysis. Expert Syst. Appl. 29(3): 667-677 (2005)

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