"Potential of organizational memory for creating service performance: A ..."

Mei-Chi Lai et al. (2011)

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DOI: 10.1016/J.ESWA.2011.02.089

access: closed

type: Journal Article

metadata version: 2017-05-26

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Mei-Chi Lai, Hao-Chen Huang, Lee-Hsuan Lin, Meng-Chun Kao:
Potential of organizational memory for creating service performance: A cross-level analysis. Expert Syst. Appl. 38(8): 10493-10498 (2011)

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