"Review-based measurement of customer satisfaction in mobile service: ..."

Daekook Kang, Yongtae Park (2014)

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DOI: 10.1016/J.ESWA.2013.07.101

access: closed

type: Journal Article

metadata version: 2017-05-26

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Daekook Kang, Yongtae Park:
Review-based measurement of customer satisfaction in mobile service: Sentiment analysis and VIKOR approach. Expert Syst. Appl. 41(4): 1041-1050 (2014)

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