"Using fuzzy cognitive map for the relationship management in airline service."

Inwon Kang, Sangjae Lee, Jiho Choi (2004)

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DOI: 10.1016/J.ESWA.2003.10.012

access: closed

type: Journal Article

metadata version: 2017-05-26

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Inwon Kang, Sangjae Lee, Jiho Choi:
Using fuzzy cognitive map for the relationship management in airline service. Expert Syst. Appl. 26(4): 545-555 (2004)

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