"A new importance-performance analysis approach for customer satisfaction ..."

Xiuli Geng, Xuening Chu (2012)

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DOI: 10.1016/J.ESWA.2011.08.038

access: closed

type: Journal Article

metadata version: 2021-10-14

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Xiuli Geng, Xuening Chu:
A new importance-performance analysis approach for customer satisfaction evaluation supporting PSS design. Expert Syst. Appl. 39(1): 1492-1502 (2012)

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