"Improving customer attrition prediction by integrating emotions from ..."

Kristof Coussement, Dirk Van den Poel (2009)

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DOI: 10.1016/J.ESWA.2008.07.021

access: closed

type: Journal Article

metadata version: 2020-06-15

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Kristof Coussement, Dirk Van den Poel:
Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers. Expert Syst. Appl. 36(3): 6127-6134 (2009)

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