"A multi-perspective knowledge-based system for customer service management."

Chi Fai Cheung et al. (2003)

> Home

Details and statistics

DOI: 10.1016/S0957-4174(02)00193-8

access: closed

type: Journal Article

metadata version: 2018-11-14

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/eswa/CheungLWCT03
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/eswa/CheungLWCT03
Chi Fai Cheung, Wing Bun Lee, Wai Ming Wang, K. F. Chu, Sandy To:
A multi-perspective knowledge-based system for customer service management. Expert Syst. Appl. 24(4): 457-470 (2003)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.