"Transfer rate prediction at self-service customer support platforms in ..."

Rodrigo Andrade, Somayeh Moazeni (2023)

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DOI: 10.1016/J.ESWA.2022.118701

access: closed

type: Journal Article

metadata version: 2022-12-05

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Rodrigo Andrade, Somayeh Moazeni:
Transfer rate prediction at self-service customer support platforms in insurance contact centers. Expert Syst. Appl. 212: 118701 (2023)

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