"A stochastic programming model for scheduling call centers with global ..."

Thomas R. Robbins, Terry P. Harrison (2010)

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DOI: 10.1016/J.EJOR.2010.06.013

access: closed

type: Journal Article

metadata version: 2020-02-21

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Thomas R. Robbins, Terry P. Harrison:
A stochastic programming model for scheduling call centers with global Service Level Agreements. Eur. J. Oper. Res. 207(3): 1608-1619 (2010)

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