"A survey analysis of service quality for domestic airlines."

Yu-Hern Chang, Chung-Hsing Yeh (2002)

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DOI: 10.1016/S0377-2217(01)00148-5

access: closed

type: Journal Article

metadata version: 2020-02-21

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Yu-Hern Chang, Chung-Hsing Yeh:
A survey analysis of service quality for domestic airlines. Eur. J. Oper. Res. 139(1): 166-177 (2002)

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