"Robust and data-driven approaches to call centers."

Dimitris Bertsimas, Xuan Vinh Doan (2010)

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DOI: 10.1016/J.EJOR.2010.05.040

access: closed

type: Journal Article

metadata version: 2020-02-21

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Dimitris Bertsimas, Xuan Vinh Doan:
Robust and data-driven approaches to call centers. Eur. J. Oper. Res. 207(2): 1072-1085 (2010)

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