"A balanced scorecard analysis of performance metrics."

Rajiv D. Banker et al. (2004)

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DOI: 10.1016/S0377-2217(03)00179-6

access: closed

type: Journal Article

metadata version: 2020-02-21

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Rajiv D. Banker, Hsihui Chang, Surya N. Janakiraman, Constantine Konstans:
A balanced scorecard analysis of performance metrics. Eur. J. Oper. Res. 154(2): 423-436 (2004)

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