"Balancing Customer Requirements and IT Service Standardisation - A ..."

Henrik Brocke, Falk Uebernickel, Walter Brenner (2011)

> Home

Details and statistics

DOI: 10.18417/EMISA.6.2.1

access: open

type: Journal Article

metadata version: 2020-03-06

- view
  - electronic edition via DOI (open access)
  authority control:
- export record
  dblp key:
  - journals/emisaij/BrockeUB11
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/emisaij/BrockeUB11
Henrik Brocke, Falk Uebernickel, Walter Brenner:
Balancing Customer Requirements and IT Service Standardisation - A Procedural Reference Model for Individualised IT Service Agreement Configurations. Enterp. Model. Inf. Syst. Archit. Int. J. Concept. Model. 6(2): 4-20 (2011)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.